Please note in 2025, we are moving away from term-based structure for our exercise classes and moving towards a class pass system to provide more flexibility.

1. Risk & Safety
1.1. Whilst every precaution will be made to ensure exercises are safe, targeted and appropriate to the level of the class, participants perform exercises at their own risk.
2. Summer Classes
2.1 From January 2025, we will no longer have a separate summer program. In January, classes will run to a reduced schedule due to holidays.
3. Exercise Class Times
3.1 Please note as per the above, we will no longer run classes to terms. Generally, classes will run over 50 weeks (Classes don’t run across Christmas and New Year).
4. Exercise Class Bookings
4.1. All exercise class bookings must be made no later than two (2) hours prior to the class start time, or your booking is not guaranteed.
4.1.1. To book a class within two (2) hours of the start time, please call the clinic on 02 9387 4444 during clinic open hours.
4.1.2. For classes outside of clinic open hours, please book earlier to avoid disappointment.
5. Payments
5.1. Exercise Classes are to be booked and paid prior to attending a class.
5.2. If you have purchased a 5 or 10 pass pack, please check regularly with reception to confirm how many you have left.
6. Expiry
6.1. 10 packs expire 6 months after purchase date.
6.2. 5 packs expire 3 months after purchase date.
6.3. Monthly online unlimited passes expire 30 days from purchase date.
7. Cancellations & Make Up Classes (MUC)
7.1.1. If you wish to cancel a class that you are booked into, where possible please give at least 24 hours’ notice so someone on the waitlist can attend. If for any unforeseen reason you need to cancel on the day of the class, you must use the Online Booking System to remove yourself from the class, or call the clinic. Please give at least 2 hours prior to the scheduled commencement time.
7.1.2. If you are unable to do so this, you will be billed for the class.
7.1.3. If you don’t attend booked classes or update attendance on a continuing basis, it may lead in removal from our classes.
7.1.4. From January 2025, MUC will no longer apply. This is because we are offering more flexibility with our 5/10 class pack options.
8. Refunds & Credits
8.1. All exercise class passes are non-refundable.
8.2. No refunds or credit will be provided for unused exercise classes, except as stated in 8.3 & 8.4.
8.3. If you are pregnant and unable to continue with your exercise classes, we will give you a credit for Mums ‘n’ Bubs classes that you can use postnatally.
8.4. If you are sick or injured and unable to continue with your exercise classes, we will assess your situation and determine if an extension of your expiry date can be offered. A Doctors letter may be required to support your request.
9. Private Health Insurance Rebates
9.1. Participants are responsible for checking with their individual private health insurance fund regarding rebates and eligibility requirements. Sydney Pelvic Clinic accepts no responsibility or liability where health fund rebate claims are rejected or unavailable.

SPC reserves the right to make changes to any of the above terms and conditions.